Privacy Policy

1. Introduction

At iSeam.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our tailoring and alterations platform as a customer, tailor, or visitor.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly:

  • Full name
  • Email address
  • Postal address (for shipping and returns)
  • Phone number
  • Profile picture (optional)
  • Payment information (processed securely by third-party providers)
  • Communication messages and support queries

2.2 Automatically Collected Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website usage and interaction data (via cookies and analytics tools)

2.3 Tailor-Specific Data:

  • Identity verification documents
  • Bank account or payout details
  • Skills, ratings, reviews, and job history

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and operate the iSeam.uk platform and services
  • To process and manage orders and transactions
  • To verify user identities and prevent fraud
  • To facilitate communication between customers and tailors
  • To improve our services, site functionality, and user experience
  • To send updates, promotions, and service-related notifications
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), our processing of your personal data is based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate interests (e.g., platform security, service improvement)

5. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Tailors (for fulfilling orders)
  • Customers (to coordinate job fulfilment)
  • Payment providers (e.g., Stripe, PayPal)
  • Delivery partners and logistics services
  • Cloud hosting and analytics service providers
  • Legal and regulatory authorities (as required)

6. Data Retention

We retain personal data:

  • For as long as your account is active
  • For as long as necessary to fulfil the purposes outlined
  • As required by law (e.g., financial, tax, or fraud investigations)

You may request account deletion, but certain data may be retained for legal and operational reasons.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core platform functionality
  • Measure site performance and user interactions
  • Deliver personalised content and advertisements

You can manage cookie preferences via your browser settings.

8. International Data Transfers

Where applicable, we may transfer personal data outside the UK. We ensure that such transfers are protected by:

  • Adequacy decisions by the UK government
  • Standard contractual clauses (SCCs)
  • Other appropriate safeguards

9. Data Security

We employ appropriate technical and organisational measures to:

  • Protect data from unauthorised access, alteration, or loss
  • Secure payment and identity verification processes
  • Regularly review our systems and protocols

However, no method of transmission over the internet is 100% secure.

10. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

11. Children’s Privacy

iSeam.uk is not intended for use by individuals under 18 years of age. We do not knowingly collect data from children. If we discover such data has been provided, we will delete it promptly.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to read their respective policies.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Significant changes may be communicated via email or platform notifications.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

iSeam.uk
Email: [email protected]

By using iSeam.uk, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.