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Where clothing gets a second life!

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Info & Help
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Customer Help Center

45

Eco-Friendly Packaging Guide
Surplus Fabric & Off-cut Policy
Care Tips to Extend Garment Life
Why Altering Beats Buying New
Managing Saved Addresses
Viewing Past Orders & Invoices
Changing Your Email or Password
Creating and Deleting Your Account
Opening a Dispute
Refund Timing & Method
Damaged Item on Return
Fit Issues After Delivery
Cancellation Windows & Fees
Preparing Your Garment Before Shipping
Fabric Types That Need Special Handling
Combining Multiple Alterations on One Item
The amount a garment can be taken in or let out
Leather and Suede Repairs Tailors Accept
When a Garment Is Unsuitable for Alteration
When a Garment Is Unsuitable for Repair
Turnaround Times for Popular Services
iSeam.uk Overview & Workflow
Accepted Garments & Household Items
Tailor Verification & Credentials
Account Requirements for Browsing and Ordering
Service Availability – United Kingdom Only
Booking an Alteration – Step-by-Step
Booking a Repair – Step-by-Step (Quick Guide)
Measurement Methods Overview
Photo Upload Guide
Adding Multiple Garments Across Separate Order Forms
Applying a Promo Code at Checkout
Packing Your Garment Safely
Labelling & Addressing Your Parcel
Choosing a Trackable Courier
Lost or Damaged Parcels – Next Steps
Understanding Order Statuses
Cancelling an Order
Tailor Acceptance Delays
Changing Your Return Address
Accepted Payment Methods & Security
When Your Card Is Charged
Understanding Service Prices & VAT
Downloading Your Invoice or Receipt
Using Promo Codes & Gift Cards

Sustainability & Up-cycling

4

Eco-Friendly Packaging Guide
Surplus Fabric & Off-cut Policy
Care Tips to Extend Garment Life
Why Altering Beats Buying New

Account & Privacy

4

Managing Saved Addresses
Viewing Past Orders & Invoices
Changing Your Email or Password
Creating and Deleting Your Account

Returns, Refunds & Disputes

5

Opening a Dispute
Refund Timing & Method
Damaged Item on Return
Fit Issues After Delivery
Cancellation Windows & Fees

Alteration & Repair

8

Preparing Your Garment Before Shipping
Fabric Types That Need Special Handling
Combining Multiple Alterations on One Item
The amount a garment can be taken in or let out
Leather and Suede Repairs Tailors Accept
When a Garment Is Unsuitable for Alteration
When a Garment Is Unsuitable for Repair
Turnaround Times for Popular Services

Order Status & Tracking

4

Changing Your Return Address
Tailor Acceptance Delays
Cancelling an Order
Understanding Order Statuses

Getting Started

5

Accepted Garments & Household Items
Tailor Verification & Credentials
Account Requirements for Browsing and Ordering
Service Availability – United Kingdom Only
iSeam.uk Overview & Workflow

Payments & Pricing

5

Using Promo Codes & Gift Cards
Downloading Your Invoice or Receipt
Understanding Service Prices & VAT
When Your Card Is Charged
Accepted Payment Methods & Security

Packaging & Shipping

4

Lost or Damaged Parcels – Next Steps
Choosing a Trackable Courier
Labelling & Addressing Your Parcel
Packing Your Garment Safely

Placing an Order

6

Applying a Promo Code at Checkout
Adding Multiple Garments Across Separate Order Forms
Booking an Alteration – Step-by-Step
Booking a Repair – Step-by-Step (Quick Guide)
Measurement Methods Overview
Photo Upload Guide

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Viewing Past Orders & Invoices
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