Customer Help Center
- Eco-Friendly Packaging Guide
- Surplus Fabric & Off-cut Policy
- Care Tips to Extend Garment Life
- Why Altering Beats Buying New
- Managing Saved Addresses
- Viewing Past Orders & Invoices
- Changing Your Email or Password
- Creating and Deleting Your Account
- Opening a Dispute
- Refund Timing & Method
- Damaged Item on Return
- Fit Issues After Delivery
- Cancellation Windows & Fees
- Preparing Your Garment Before Shipping
- Fabric Types That Need Special Handling
- Combining Multiple Alterations on One Item
- The amount a garment can be taken in or let out
- Leather and Suede Repairs Tailors Accept
- When a Garment Is Unsuitable for Alteration
- When a Garment Is Unsuitable for Repair
- Turnaround Times for Popular Services
- iSeam.uk Overview & Workflow
- Accepted Garments & Household Items
- Tailor Verification & Credentials
- Account Requirements for Browsing and Ordering
- Service Availability – United Kingdom Only
- Booking an Alteration – Step-by-Step
- Booking a Repair – Step-by-Step (Quick Guide)
- Measurement Methods Overview
- Photo Upload Guide
- Adding Multiple Garments Across Separate Order Forms
- Applying a Promo Code at Checkout
- Packing Your Garment Safely
- Labelling & Addressing Your Parcel
- Choosing a Trackable Courier
- Lost or Damaged Parcels – Next Steps
- Understanding Order Statuses
- Cancelling an Order
- Tailor Acceptance Delays
- Changing Your Return Address
- Accepted Payment Methods & Security
- When Your Card Is Charged
- Understanding Service Prices & VAT
- Downloading Your Invoice or Receipt
- Using Promo Codes & Gift Cards
- Placing an Order
- Packaging & Shipping
- Payments & Pricing
- Getting Started
- Order Status & Tracking
- Alteration & Repair
- Returns, Refunds & Disputes
- Account & Privacy
- Sustainability & Up-cycling
