Table of Contents
You can’t edit an order after submission; instead, cancel and place a new one.
Fees depend on how far the order has progressed.
| Current Status | Can You Cancel? | Fee Applied | Refund Timing |
|---|---|---|---|
| Waiting for Tailor(no tailor accepted yet) | ✔ | £0 | Instant to your card |
| Tailor Accepted – Awaiting Item(parcel not shipped) | ✔ | 4 % admin fee | Instant (96 % refunded) |
| In Transit to Tailor(parcel shipped, not yet signed for) | ✔ | 10 % admin fee + return-shipping cost | After courier returns parcel & scans delivered to you |
| Item Received by Tailor or later | ✖ | Work has begun—order can’t be cancelled |
Tip: Double-check garment, fabric, and service before checkout; once you’ve shipped, cancellation always costs more.
How to Cancel #
- Open My Orders ▸ View Details
- Click Cancel Order
- Review the fee shown, confirm, and the refund is triggered
Refunds appear in 3–5 business days (longer if return postage is involved).
