Table of Contents
Use this chart to see if—and what it costs—to cancel an order at each stage.
| Order Status (in My Orders) | Can You Cancel? | Admin Fee | Extra Costs | Refund Timing |
|---|---|---|---|---|
| Waiting for Tailor(no tailor has accepted) | Yes | £0 | — | Instant refund |
| Tailor Accepted – Awaiting Item(parcel not yet shipped) | Yes | 4 % of order total | — | Instant refund of 96 % |
| In Transit to Tailor(you’ve shipped but tailor hasn’t signed) | Yes | 10 % of order total | Return-shipping charged by courier | Refund issued after parcel is back in your possession |
| Item Received by Tailor or any later status | No | — | — | Work has begun—order cannot be cancelled |
Important: The platform auto-detects the status via tracking scans and tailor updates. If you cancel while fees apply, they’re deducted automatically and the balance is returned to your original UK card.
How to Cancel #
- My Orders ▸ View Details
- Click Cancel Order
- Review the fee shown, confirm, and you’re done
Funds usually re-appear on your statement within 3–5 business days (banks may vary).
