Table of Contents
You can update your return (delivery) address until the parcel ships back from the tailor. After that, the carrier lock-in prevents changes.
1 ▪ When you can change it #
| Order Stage | Can you change the address? |
|---|---|
| Waiting for Tailor | Yes — free |
| Tailor Accepted – Awaiting Item | Yes — free |
| Item Received by Tailor | Yes — contact Support |
| Item Tailored & Shipped Back | No — carrier label already printed |
2 ▪ How to update the address (self-service) #
- Go to My Orders ▸ View Details
- Click Edit Address under Return Address
- Enter the new UK postcode; autocomplete fills the rest
- Click Save — you’ll see Address updated in the timeline
(This button disappears once the tailor marks Item Received.)
