Table of Contents
iSeam.uk offers a 14-day fit guarantee: if the alteration isn’t as requested, tailors will fix it at no extra labour cost—just pay return postage.
1 ▪ Check the basics first #
| Quick Check | Why |
|---|---|
| Compare to your original request | Ensure the measurement you typed or the pin/chalk line matches the result. |
| Try on with correct shoes/undergarments | Minor differences disappear with proper styling. |
| Give garments a light press | Creases from shipping can affect fit perception. |
2 ▪ If fit is still wrong, open a ticket #
- My Orders ▸ View Details
- Click Need Help? ▸ Fit Issue
- Upload:
- Front, side, and back photos while wearing the item
- Photo of tailor’s final hem/taper area
- A short note: “Hem should be 30”, received 31”.
- Submit within 14 calendar days of delivery scan.
3 ▪ What happens next #
| Step | Timeline |
|---|---|
| Support reviews photos & order details | Within 1 business day |
| Tailor confirms feasibility of correction | +1 business day |
| Return label & instructions sent to you | Immediately after approval |
| Tailor re-works garment | 2–4 working days from receipt |
| Parcel shipped back to you | Tracking added to order |
Tailors cover labour; you pay return postage (usually Tracked Mail). If the tailor is at fault (e.g., wrong measurement) and confirms so, return postage is credited back.
4 ▪ Possible outcomes #
| Outcome | When it applies |
|---|---|
| Free re-work | Measurement or service clearly not as specified. |
| Partial refund | Small, non-functional variance you’re willing to keep. |
| Full refund + return | Tailor unable to correct fit within reasonable limits. |
Tip: Always provide clear photos and original measurement notes; better evidence = faster resolution. For any questions, reply directly inside the Fit Issue ticket—our team monitors it until the case is closed.
