Where to find your order history #

1. Log in and open My Account → Orders.
2. A table lists every order by number, date, status, and total.
3. Use the dropdown at the top to filter by status (e.g., Completed, In Progress, Cancelled).

Viewing order details #

1. Click View next to any order.
2. The order timeline appears, showing each status update, tracking link, and tailor notes.
3. Scroll down for a breakdown of services, VAT, and shipping insurance.

Downloading invoices or receipts #

1. Inside the order page, click Download Receipt (PDF).
2. The PDF contains:• Service fees and VAT line• Admin or shipping fees (if any)• Payment reference and date
3. Save or print for expense claims or returns.

Searching older orders #

• Use your browser’s page search (Ctrl + F or ⌘ + F) on the Orders table.
• Orders are retained and searchable for six years to meet UK tax regulations.

If an order is missing #

Open Support → Order Help and provide the garment type and approximate date; Support can restore the record if it was archived or anonymised.