All refunds are processed through our secure payment gateway (Stripe) and return to the same UK debit or credit card you used at checkout.

1 ▪ When refunds are initiated #

Trigger	When it happens	Who starts it
Order cancelled Waiting for Tailor	Instant	System auto-refund
Order cancelled Tailor Accepted – Awaiting Item	Instant	System auto-refund (minus 4 % fee)
Order cancelled In Transit to Tailor	After parcel scans back to you	Support team (minus 10 % + return postage)
Fit-issue rework not possible	Within 1 business day of decision	Support team
Damage claim approved	After courier or tailor liability confirmed	Support team

2 ▪ How long funds take to re-appear #

Bank / Card Type	Typical Timeframe*
UK Visa / Mastercard / Maestro	3–5 business days
Apple Pay / Google Pay (UK card)	3–5 business days
Refund issued on a weekend	Adds 1–2 days

*Exact timing depends on your bank’s batching cycle.

3 ▪ Partial vs full refunds #

• Admin fees and return-shipping costs (if applicable) are deducted before the refund is sent.
• Your statement will show a single credit for the net amount; the deduction won’t appear as a separate charge.

4 ▪ Where to download refund proof #

1. My Orders ▸ View Details
2. Click Download Receipt – the PDF updates with the refund line and VAT adjustment.

5 ▪ Problems or delays #

If you don’t see the credit 7 business days after we mark Refund Issued:

1. Check pending transactions in online banking.
2. Contact your card issuer; provide the refund reference in My Orders.
3. Still no trace? Contact us.

Keep these timelines in mind when planning cancellations or waiting for dispute outcomes.