Track your order from start to finish inside My Orders.
Here’s what each status means:
| Status | What’s Happening |
|---|---|
| Waiting for Tailor | Your order is live; tailors can now accept it. |
| Tailor Accepted – Awaiting Item | A tailor has claimed your job and is waiting for your parcel to arrive. |
| Item Received by Tailor | Tailor scanned your parcel and confirmed receipt. Work will begin shortly. |
| In Progress | Tailor is performing the alteration or repair. |
| Item Tailored & Shipped Back | Work is done, parcel is on its way to you. Tracking link appears in your timeline. |
| Job Done – Delivered | Carrier shows delivered, and you’ve confirmed receipt (or 48 h passed without dispute). |
| Job Failed (Customer Issue) – Returned | Tailor couldn’t proceed due to missing info, unsuitable garment, etc. Parcel is being returned (admin fee applies). |
| Job Failed (Tailor Issue) – Returned | Tailor unable to complete work; full refund is issued, item is on its way back. |
| Cancelled | Order was cancelled before work began. |
Tip: Click any status badge to expand more detail—time stamps, tracking numbers, and tailor notes.
Need help with a status? Use My Orders ▸ Need Help? to open a ticket.
